Customer Experience

By Emily Rittenhouse You all want clients to feel welcome when they walk through your door every day. After all, it’s that sense of community, family, and inclusivity that keeps clients coming back—and bringing their friends along. It doesn’t happen overnight, but with the right people, space, and partners, you’ll be growing your tight-knit “fit...
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On boarding clients at yoga and Pilates studios can be particularly burdensome. This may involve asking clients to fill out paper forms, followed by a staff member keying the data into the core management system. Alternatively, on boarding at other studios may involve clients dictating their information to a receptionist at the front desk.  Manual...
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